Shenyang the star of the Arctic Refrigeration Equipment Co., Ltd.

ABOUT US

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The company is located in Shenyang National Economic and Technological Development Zone, covers an area of 10000 square meters, plant area of 4500 square meters, office area of 500 square meters, through years of growth and development, has been equipped with mature technology, stable quality of product manufacturing level, good at innovation management team, the introduction of advanced processing equipment, standard quality management system, With independent intellectual property rights (patent number: ZL200320105027.4), we manufacture high-end equipment in this field with first-class technology, and achieve professional and fast after-sales service to customers, and establish a good brand image in the industry and the market.

CORPORATE CULTURE

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The company pursues the enterprise philosophy of "quality first, integrity management"

  • Pursue the best

  • endless

  • Believe in honesty

  • people-oriented

MEET OUR TEAM

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Our commitment to quality extends to every team member, at every level.

SERVICE GUARANTEE

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  • Quality commitment

    Ensure that the qualified rate of products is 100%.

  • Free user training program

    Ⅰ. The first stage -- installation and debugging stage

         Training target : Management and maintenance personnel designated or dispatched by the customer.

         Training content : Familiar with the starting and running procedures and equipment functions of the mechanical operation system.


      Ⅱ. The second stage -- the delivery stage

           Training target: Management and maintenance personnel designated or dispatched by the customer.

           Training content: At the early stage of delivery, our company sent after-sales service engineers to train machinery management personnel and maintenance personnel on operation essentials.

AFTER-SALES SERVICE

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  • The company has professional training of after-sales service engineers, all-round for users to solve problems.

  • After the installation and commissioning of the equipment, free warranty 1 year quality warranty period to provide free consulting and maintenance services.

  • Since the equipment is put into normal commercial operation, no matter whether the equipment is in normal operation condition or not, the company's after-sales service department regularly communicates with users every two months to understand the operation condition of the equipment, learn the operation condition of the equipment system from the user operation and management personnel, eliminate the potential trouble, and exchange experience with users at any time.




  Temporary fault handling process:

  • The company has a spare parts warehouse, once the equipment failure, after receiving the fault declaration notice, the after-sales staff will call and remote support, if not solved, will be rushed to the scene within 48 hours to solve the problem, after the completion of service must be signed by the user before leaving.

  • The company established a perfect customer service, as far as possible to reduce the customer production pause "time is money", to ensure that "as long as you are our users, after-sales service at any time in your side" commitment.

WIN-WIN COOPERATION

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Products are exported to Canada, Mexico, Singapore, Japan, Russia, South Korea, Myanmar, Vietnam and North Korea and other dozens of countries and regions. With first-class technology to manufacture high-end equipment in this field, and to achieve professional and efficient after-sales service to customers, sincerely hope to cooperate with you, to achieve win-win situation!


Our Advantage

Strict quality inspection

Strict quality inspection

Guarantee the qualification rate of the products manufactured by the factory is 100%.

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Intimate service

User free training.
24 hours after-sales service.
The company has professional training after-sales service engineers, a full range of users to solve problems.

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Intimate service
Custom processing

Custom processing

The assembly line has a variety of styles, which can be processed and customized, making it easier for you to choose.

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Cost-effective

Because we are a manufacturer, there is no middleman to make the difference, and the price is more favorable.

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Cost-effective
Professional quality

Professional quality

Through years of growth and development, the company has a mature technology, stable quality of product manufacturing level, good at innovation management team, the introduction of advanced processing equipment, standardized quality management system, with independent intellectual property rights, with first-class technology to manufacture high-end equipment in the field, in the same industry and the market to establish a good brand image.

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Certifications

Historical Process

2006
The company was established -- Shenyang Arctic star quick-freezing equipment factory
2009
Expand the scale of equipment factories
2018
Enter the Sino-German Industrial Park to expand the scale again
2010
Obtain foreign trade qualification, provide equipment for the whole country
2019
The company was renamed SHENYANG THE STAR OF THE ARCTIC REFRIGERATION EQUIPMENT CO.,LTD
2020
The scale is expanded again, and it is stationed in the state-level Shenyang Economic and Technological Development Zone
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