After-sales service

The company has professionally trained after-sales service engineers to solve problems for users in all aspects.

After the equipment is installed and debugged, free warranty is provided for 1 year. During the quality warranty period, consultation and maintenance services are provided free of charge.

Since the equipment is put into normal commercial operation, regardless of whether the equipment is in normal operating condition, the company's after-sales service department communicates with users regularly every two months to understand the operation of the equipment, and learn about the operation of the equipment system from user operators and management personnel , Eliminate possible failures and hidden dangers, and communicate with users at any time using experience.

Temporary fault handling process:

The company has a spare parts warehouse for vulnerable parts. Once the equipment fails, the after-sales personnel will provide telephone and remote support after receiving the notification of the failure report. If the problem is not resolved, they will rush to the scene to solve the problem within 48 hours. After the service is completed, it must be signed and confirmed by the user. Can leave.

The company establishes a complete after-sales service for users, minimizes the pause in customer production "time is money", and guarantees the promise of "as long as you are our user, after-sales service is always by your side".